Effective Date: July 21, 2026

Hoffman Mechanical HVAC (“Hoffman Mechanical,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit hoffmanmechanical.net, request HVAC services, communicate with us, submit an online form, or participate in our text messaging program.

1. Business Information

Business Name: Hoffman Mechanical HVAC
Address: Lancaster, PA, USA
Phone: 717-415-0784
Email: hoffmanmech@yahoo.com
Website: hoffmanmechanical.net

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your full name

Phone number

Email address

Home or service address

Billing information

Information about your HVAC equipment

Details about the services you request

Appointment and service history

Messages, photographs, or documents you send to us

Records of calls, emails, and text message communications

Any other information you provide through our website, forms, telephone calls, emails, or text messages

We may also collect limited technical information when you use our website, including your IP address, browser type, device type, referring pages, pages visited, and general website usage information.

3. How We Use Your Information

We may use your information to:

Respond to inquiries and service requests

Schedule, confirm, and manage appointments

Provide HVAC inspections, maintenance, repairs, installations, and related services

Send estimates, quotes, invoices, receipts, and payment information

Communicate service updates and technician arrival information

Provide customer support

Maintain service records and customer accounts

Process payments and financing requests

Improve our website, services, and customer experience

Prevent fraud, misuse, or security incidents

Comply with applicable legal and regulatory obligations

Send marketing communications where permitted and where you have provided any consent required by law

4. Text Messaging and SMS Communications

When you provide your mobile phone number and consent to receive text messages, Hoffman Mechanical HVAC may send you text messages relating to:

Service requests

Appointment confirmations and reminders

Scheduling or rescheduling

Technician arrival updates

Estimates and quotes

Service updates

Invoices and payment reminders

Customer-support communications

Follow-up messages

Occasional promotional or marketing messages, where permitted

Message frequency varies depending on your appointments, service activity, and interactions with us. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message.

For assistance, reply HELP, call us at 717-415-0784, or email hoffmanmech@yahoo.com.

Consent to receive text messages is not a condition of purchasing goods or services.

5. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with service providers involved in delivering our text messaging services, such as telecommunications providers, messaging platforms, and technology providers, is permitted only as necessary to provide those services.

Text messaging opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.

6. How We Share Information

We do not sell or rent your personal information.

We may share personal information only when reasonably necessary with:

Employees, technicians, and authorized contractors who need the information to provide services

Customer-management, scheduling, and communication platforms, including Jobber

Payment processors and financing providers

Website hosting, analytics, email, telephone, and text messaging providers

Insurance providers, professional advisers, or business consultants

Government authorities or law enforcement where required by law

A purchaser or successor in connection with a merger, sale, restructuring, or transfer of the business

These service providers may use personal information only as necessary to perform services on our behalf or as otherwise permitted by law.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate properly, understand website traffic, remember preferences, and improve the user experience.

You may adjust your browser settings to reject or delete cookies. However, disabling cookies may affect certain website functions.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include secure systems, access controls, password protection, restricted employee access, and reputable third-party service providers.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services

Maintain business and service records

Complete billing and payment obligations

Resolve disputes

Enforce agreements

Meet tax, insurance, legal, and regulatory requirements

When information is no longer reasonably required, we may securely delete, anonymize, or archive it as permitted by law.

10. Your Privacy Choices and Rights

Depending on applicable law, you may request that we:

Confirm whether we hold personal information about you

Provide access to certain personal information

Correct inaccurate or incomplete information

Delete certain personal information

Update your communication preferences

Stop sending marketing emails or text messages

To submit a request, contact us at:

Email: hoffmanmech@yahoo.com
Phone: 717-415-0784

We may need to verify your identity before processing certain requests. Some information may be retained where required for legal, accounting, safety, fraud-prevention, or legitimate business purposes.

11. Email and Marketing Choices

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

You may unsubscribe from SMS messages by replying STOP. Transactional messages that are necessary to complete an active service request may still be provided through another communication method.

12. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial HVAC services. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, financing providers, social-media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after an update means the revised policy will apply to future interactions.

15. Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

Hoffman Mechanical HVAC
Lancaster, PA, USA
Phone: 717-415-0784
Email: hoffmanmech@yahoo.com
Website: hoffmanmechanical.net